Digital Banking
Upgrade to seamless, secure payments and digital banking for connected members.
Co-op’s digital solutions bring members fast, safe and easy P2P payments and bill pay with an elegant and easy-to-use interface.
Zelle®
Growing Member Engagement is Easier with P2P Payments
Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust. We are thrilled to now offer Co-op credit unions the opportunity to provide their members with access to Zelle® in their mobile banking solution.
With Zelle®, your members can safely and securely send, request, receive and split expenses between friends, family members and others, right from their smartphone (and typically in minutes between enrolled users). Zelle® provides consumers with the simple day-to-day features they prefer, including direct account-to-account payments and a fast way to send and receive money.
For your credit union, Zelle® is more than a mobile payment solution. It’s a powerful branding and engagement tool that allows you to be there for members during common everyday moments – from splitting the cost of a lunch tab with friends to paying the sitter to paying your rent.
Ultimately, offering simple and convenient solutions are the touchpoints that count with members – and that help pave the way toward earning the coveted Primary Financial Relationship (PFR) status with your members.
Why Zelle®?
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Consumers continue to choose Zelle® - 2020 was a record year for Zelle® Network®, with:
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$307 billion in payments processed
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Sent payment values increasing by 62% year over year
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Transaction volumes increasing by 58% year over year1
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The Zelle® Network is far reaching – almost anyone with a U.S. bank or credit union account can enroll. Enrolled members can send money and request payments using only an email address or a U.S. mobile telephone number.
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Members love the Zelle® experience – it’s fast, safe and easy.
Why Partner With Co-op to Offer Zelle®?
In developing our implementation solution for credit unions within the Co-op ecosystem, we have invested time and resources on your behalf, working closely with our technology partners and Early Warning Services, LLC, the owner and operator of the Zelle® Network. As a result, we’ve laid the technological foundation for you, delivering a platform that makes Zelle® efficient, easy and affordable for credit unions to implement.
Zelle® transactions also represent an all-new source of member data for the Co-op community, insights we are leveraging to secure and enrich future member experiences.
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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MyCardInfo by Co-op
Help your members engage more fully and take control of their credit accounts. With MyCardInfo by Co-op, your members have convenient, real-time access to account-overview information, including account activity, statements, payments and more—everything they need to stay on top of their credit accounts with confidence.
It’s a mobile-friendly, self-service web platform that quickly adapts to members’ emerging needs while helping you remain relevant as technology evolves.
Co-op Bill Pay
World-Class Bill Pay – Now within Your Reach
Paying bills online or by mobile device is an expected convenience. Delivering an experience that’s smooth, secure and convenient raises the bar on member engagement and loyalty. How do you find a bill pay solution that works as well for you as it does for your members?
Co-op Bill Pay offers three different options:
- MemberPayPLUS, available either direct from Co-op or through Co-op’s partnership with digital banking provider Alkami, is a premium, fully-hosted solution that works as part of a comprehensive home banking platform.
- Co-op Bill Pay API is available for those clients that would like to build their own bill pay solution or through another Digital Banking Provider who has not integrated our Bill Pay Solution.
- Member Gateway works with your existing online banking solution to provide a “remit only” solution.
Co-op Contact Center
With members relying on digital services, you need staff that are able to assist with these more technical-focused calls. Our Co-op Contact Center agents are trained to recognize the technical aptitude of the caller and speak at their level to quickly answer questions and resolve issues related to token support or mobile-banking access. Our Digital Services enables Co-op Contact Center agents to help members gain access and confidently navigate their credit unions online banking platforms freeing up credit union resources to focus on other priorities.
