Issue Resolution

Co-op Resolution Center – Our centralized management of cardholder claims helps close the loop and ensure member and credit union satisfaction through rapid response times, personalized service, and real-time information access. Configured and actively managed by Dispute & Chargeback Resolution Specialists, this end-to-end claims management platform includes:

• Dynamic intake and case creation
• End-to-end case processing with real-time tracking for credit union analysts
• Activity Queue for credit union analysts to respond to Co-op actions, and messaging
• Lifecycle reports providing full case and transaction history views