Contact Center Services and Solutions

End-to-end contact center solutions

Meet rising member expectations with Velera’s scalable technology and human-enabled Contact Center services.

Transform Your Contact Center

Enhance Member Satisfaction

Reduce Call Handle Times

Optimize Operational Efficiency

Increase Cost Savings

Technology as the Foundation, People as the Difference

Credit unions are facing rising member expectations for high-quality, personalized, tech-enabled support that doesn’t sacrifice the human touch. Amidst rapid advancements in technology and regulatory pressures, many financial institutions are struggling to keep pace with these evolving needs.

Velera offers scalable, ready-to-implement solutions that eliminate the complexities and costs of building or maintaining an in-house team. As a fully integrated, B2C service offering, our contact center solutions combine cutting-edge technology with a skilled, experienced workforce to provide seamless, member-centric support that serves as an extension of your credit union.

Driving Innovation with Technology

Velera enables secure, real-time access to member and cardholder information while streamlining agent workflows. By investing in and optimizing our contact center technology, we boost efficiency, reduce call times and lower costs — all while creating a member-focused experience.

For example:

Unified Agent Desktop streamlines operations and reduces handle time
Advanced AI enables faster, more accurate member interactions
Automation and speech analytics maintain service quality

VeleraTV: Enhancing the Contact Center Experience

In this episode, Rini Fredette, Senior Vice President of Contact Center Services and Solutions, shares insights into the latest developments in contact center technology, how leveraging remote work opportunities can help credit unions address contact center staffing challenges, and the steps Velera is taking to prevent contact center fraud and protect members’ data.