Disputes resolution

Fast, integrated disputes resolution for credit unions

Simplify disputes management, reduce risk and enhance member confidence with an end-to-end solution.

The Power of Smarter Case Management

Automate and Streamline Case Management

Speed Up Resolutions While Maintaining Compliance

Reduce Manual Workload and Operational Costs

Enhance Service with First Call Resolution

End-to-End Disputes Management for Credit Unions

With rising transaction volumes and increasing fraud risk, managing disputes efficiently is more critical than ever. At the same time, disputes and chargeback processes are often inefficient and riddled with challenges for credit unions and their members.

Velera’s Resolution Center is a powerful, digitally integrated platform built to simplify case intake, investigation and resolution, all while elevating the member experience — designed by credit unions, for credit unions.