Disputes resolution

Fast, integrated disputes resolution for credit unions

Simplify disputes management, reduce risk and enhance member confidence with an end-to-end solution.

The Power of Smarter Case Management
Automate and Streamline Case Management
Speed Up Resolutions While Maintaining Compliance
Banking Money DownReduce Manual Workload and Operational Costs
Customer Service HandEnhance Service with First Call Resolution

End-to-End Disputes Management for Credit Unions

With rising transaction volumes and increasing fraud risk, managing disputes efficiently is more critical than ever. At the same time, disputes and chargeback processes are often inefficient and riddled with challenges for credit unions and their members.

Velera’s Resolution Center is a powerful, digitally integrated platform built to simplify case intake, investigation and resolution, all while elevating the member experience — designed by credit unions, for credit unions.

  • Unified dispute experience across debit and credit cardholders
  • Accelerated chargeback processing with real-time case insights
  • Reduced compliance risk with support for Visa and Mastercard regulations

Seamless Disputes Resolution for Credit Unions

  • One streamlined platform for all dispute types
  • Automated workflows to eliminate manual errors and inefficiencies
  • Real-time data visibility for faster, more informed decision-making
  • Simplified pricing with fewer billing items

Enhanced Member Experiences

  • Faster resolutions with automated intake and guided processing
  • Channel options via email or mail
  • Better experiences with first call resolution, reducing callbacks
  • Peace of mind thanks to reliable dispute handling

Momentum for Your Fraud Protection

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